Saturday, March 21, 2015

IVR

What is the IVR full form?

IVR is stand for Interactive voice response is a telephonic-technology (in most cases) which allows a computer to interact with people through the use of voice either by male or female.

In simple words - It is a computerized voice for people who call's to customer care for their problem or queries and then follow the instructions of the voice.

Basically it is using by almost all organization or companies specially larger organization's such as Airtel, BSNL, etc. BPO sector is an area where this word is using most and those customer whose aware the IVR word.

How it works?

Suppose you are calling to Airtel customer care for your query. First you will require to listen a voice for instruction's and you will require to follow it. Then after you will connect to the customer care executive. You may also understand that it is the computerized voice with its instruction's. But IVR's full form if Interactive voice response System.


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